General FAQ

What format are the photos in?
All Allison Hendrickson Design & Photography photos are in JPG format.

How long after my photoshoot will my photos be posted to the store and how long after I place my print order will I receive it?
Wedding photoshoots will be posted 2-4 weeks after the event, most other shoots 1-2 weeks.  Once your order has been made you will generally receive your photos in 7-9 days, except during holidays which may take a few days longer.

Do you offer refunds?
Once your purchase is made we can not offer a refund.  If there is a problem with your order please contact us within 24 hours of receiving your order. 

Are there any restrictions on my use of the Allison Hendrickson Design & Photography photos that I download?
We do not allow the redistribution of our photos, or allow the use of our photos within products that are mass distributed in any type of archive format without written permission from Allison Hendrickson Design & Photography.  Photos may not be scanned and reprinted.  Digital photos are licensed to the purchaser only and may not be emailed and distributed to other users. 

Why do I have to sign up for a subscription and does it cost anything?
Signing up for a subscription allows you to make purchases, save your shopping cart to view at a later date, save favorite, or email links to photos that you like to other users.  There is no cost to sign up for a subscription.

Product and Paper FAQ

All of your prints are hand calibrated and color balanced specific to the exact paper that is used. Our prints are printed on Kodak Professional Supra Endura VC Digital Paper. Colors are accurate, realistic saturation, excellent skin tones and bright colors.

With this paper don’t worry about prints fading. The standard archival value is 100 years in home display and 200 years in dark storage.

Black & White

There is a difference between B&W and true digital B&W prints! Printing black and white photos on standard color paper can result in a slight greenish tint. We use a panchromatic, resin-coated paper that is specifically designed for making continuous-tone B&W prints.

Pearl finish

Endura Metallic features a unique pearlescent surface. This paper is truly spectacular. Endura offers natural looking flesh tones, sharp details, and beautifully saturated colors. Plus, Endura is strong - resistant to tearing and curling without any additional lamination.

This paper uses a patented combination of film and laminate layers that result in striking, slightly three-dimensional image on an ultra-bright background.

Lustre Finish

All of our photos except for complete proof sets feature a lustre finish that provides a sheen that visibly enhances your prints and provides superior protection. The coating protects against fingerprints, UV rays, and typical over-spraying found in home/office environments. Lustre coating provides for a richer, enhanced sheen on prints of every size.

Matboard

Mounting your print on matboard not only gives the print extra support, but it also helps preserve the value of the print over time. Our single-weight matboard is 1/16" thick and is mounted on all prints that are 11x14 and larger for no extra charge.

Canvas Gallery Wraps

Canvas Gallery Wraps are printed on premier art canvas substrate and wrapped around a 1.5" wooden stretcher frame. Gallery Wraps come ready to hang and are perfect for displaying your work in a gallery, office, home, or anywhere.

Standouts

Standouts are mounted on a 1.5" gatorfoam core and have either a smooth white or textured black vinyl band around them. They come ready to hang and have a striking modern look.